RETURNS AND REFUND
Warranty and Return: 30 Days Return Warranty
We pride ourselves in our product quality and strict quality control, but to provide you with maximum peace of mind, we offer a comprehensive 30 Days Return Warranty. Defective merchandises are subject to return or compensation within 30 days: stains, zipper malfunction, ripped or torn, poor quality materials, obvious color difference, a major difference between the photographed product and the product received.
Ⅰ. Return Process: firstname.lastname@example.org
If you had any problem after you received your item, please send an email to our customer service: email@example.com. To guarantee a fast and smooth warranty process, please send us your order number and describe the issue and provide us with pictures that display the problem.
Once we have the complaint form back or the details, we will reply you in 24 hours on working days;
Please do not make returns directly to the address on the package received. Please only send to the address that our customer service provided. Any return will be valid when it is accepted by our customer service center.
Ⅱ. Return Policy
- You can return items within 30 days after delivery. We have a friendly customer service, we are always here to serve you. All you need to do is to contact us and describe the problem or the return reason along with your order number.
- Items should not be worn out nor washed and the label should be attached.
- We responsible or partially responsible for all following defective item within 30 days: stains, zipper malfunction, ripped or torn, very poor quality materials, obvious color difference, a major difference between the photographed product and the product received.
- If a buyer has chosen the wrong size/color or does like the item (item is not faulty), we can allow return once we receive all information in point. The customer is responsible for all shipping charges incurred on returned merchandise.
III. Exchange& Refund
-Purchase (except swimwear and final sale) can be returned or exchanged within 15 days from the delivered date.
-Items must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued.
-Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Ⅳ.Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Ⅴ. Shipping Fee
is not liable for shipping fee under the following:
- Size doesn't fit
- Customer ‘s subjective factors and just dislikes the item.
Ⅵ. Package Returned
- Please tell us the return tracking number after you returned back.
- In case you have any other questions, please do not hesitate to get in touch with our customer service firstname.lastname@example.org